We use a number of different providers so you can enjoy the best possible security experience an service. The service provided is split in 3 parts:

1. Product sale, ongoing support and this website is provided by Bulldog Security Products Limited
2. The sim card in your alarm panel is used to securely connect the panel to the monitoring servers and this is provided by alarm|SIMCARD, a specialist global provider of security sim cards enabling secure 24 / 7 connections to servers.  
3. The monitoring service is provided by Risco Group, a global leader in security manufacturing.

Your alarm has been configured to work seamlessly with alarm|SIM CARD and the Risco Cloud service and you can view the terms and conditions of each service here: alarm|SIM CARD Terms - Risco Terms   

Terms of Sale

IMPORTANT: Please note that these terms and conditions only apply if you are buying products from us as a consumer.

This page (together with our returns policy and any other documents referred to on this page) tells you the terms and conditions (Terms) on which we supply any of the products (Products) listed on our website bulldogsecurealarms.com and all associated pages (our Site) to you. Please read these Terms carefully before ordering any Products from our Site. You should understand that by ordering any of our Products, you agree to be bound by these Terms. You should print a copy of these Terms for future reference.

By placing an order you accept the Terms. Please understand that if you refuse to accept these Terms, you will not be able to order any Products from our Site.

1. General
1.1 The Site is operated by Bulldog Security Products Limited, whose registered office is at Units 1 – 4 Stretton Road, Much Wenlock. TF16 9DH (we). We are registered in England and Wales under company number 1799475. Our VAT number is GB396142436.
1.2  In these Terms, the following conditions apply:
1.2.1 A person includes a natural person, corporate or unincorporated body (whether or not having separate legal personality).
1.2.2 A reference to a party includes its personal representatives, successors or permitted assigns.
1.2.3  A reference to a statute or statutory provision is a reference to such statute or provision as amended or re-enacted. A reference to a statute or statutory provision includes any subordinate legislation made under that statute or statutory provision, as amended or re-enacted.
1.2.4 Any phrase introduced by the terms including, include, in particular or any similar expression shall be construed as illustrative and shall not limit the sense of the words preceding those terms.
1.2.5 A reference to writing or written includes support tickets and emails.

2. Use of the Site and Service availability
2.1  Your use of the Site is governed by our Terms of Website Use. Please take the time to read these terms, as they include important terms which apply to you.
2.2  Our Site is only intended for use by people resident in the United Kingdom (mainland only) and we reserve the right to not accept orders from individuals resident elsewhere.

3. Your status
By placing an order for Products through our Site (Order), you warrant that:
3.1 you are legally capable of entering into binding contracts;
3.2  you are at least 18 years old;
3.3 you are resident in the United Kingdom (mainland, Channel Islands, Isle of Man and Isle of Wight only); and
3.4 you are accessing our site from the United Kingdom (mainland, Channel Islands, Isle of Man or Isle of Wight).

It is a crime to use a false name or a known invalid payment method to place an order. We may track every order placed on our Site to enable us, and all legitimate crime prevention and prosecution authorities, to trace individual users engaging in criminal activities on or using our Site.

4. How the Contract is formed between you and us
4.1 After placing an Order, you will receive an email from us acknowledging that we have received your Order. Please note that this does not mean that your Order has been accepted. Your Order constitutes an offer to us to buy a Product. All Orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email that confirms that your payment has been processed (the Payment Confirmation) The contract between us (Contract) will only be formed when we send you the Payment Confirmation.
4.2 The Contract will relate only to those Products we have confirmed in the Payment Confirmation. We will not be obliged to supply any other Products which may have been part of your order until the acceptance of such Products has been confirmed in a separate Payment Confirmation.
4.3 Any drawings, photographs or advertising we issue, and any photographs or illustrations contained on our Site, are issued or published solely to provide you with an approximate idea of the Products shown. There may be slight variations between these photographs or illustrations and the Products which you receive. Full detailed specifications are available from the manufacturer's brochures or their websites. We will supply the product as supplied to us by the manufacturer.
4.4  If any of these Terms conflict with any term of the Order, these Terms will take priority.
4.5 We shall assign an order number to the Order and inform you of it in the Payment Confirmation. Please quote the order number in all subsequent correspondence with us relating to the Order.
4.6 If we are unable to supply you with Products, for example because those Products are not in stock or are no longer available, we will inform you of this by email and we will not process your Order. If you have already paid for the Products, we will refund you the full amount as soon as possible.

5. Your right to cancel
If you wish to return a Product which is faulty please refer to clause 9.
5.1 You can cancel an Order at any time before you receive your Payment Confirmation. After your Payment Confirmation is received, subject to clause 5.3, you have a legal right to cancel an Order which begins on the date of the Payment Confirmation and ends 14 days following the day after you receive your Products. This means that during this period if you change your mind or for any other reason you decide you do not want the Products, you can notify us of your decision to cancel the Order and receive a refund.
5.2 To cancel a Contract, you must inform us in writing in one of the following ways:
5.2.1 Support Ticket. Submit a ticket at www.bulldogsecure.com/support Please provide your name, home address, details of the Order and, where available, your phone number and email address.
5.2.2 By post. Write to us at our registered office. We will need to receive this form within the cancellation period. Please provide your name, home address, details of the Order and, where available, your phone number and email address

6. Availability and delivery
6.1 Your Order will be fulfilled by the delivery date set out in your order confirmation or dispatch email or, if no delivery date is specified, then, subject to clauses 6.3 and 6.5, within 30 days of the date of the Payment Confirmation. We ask that you inform us if you have not received your Products within seven days of the delivery date.
6.2  Delivery will take place when we deliver the Products to the address specified in your Order. Unfortunately, we may not change the delivery address after your order has been dispatched. If you wish to change the delivery address after your Order has been dispatched and if we are able to process the change, a charge of up to £10 will be made (a redirection approval is subject to your order and account status).
6.3 Orders placed will be processed within 5 business days provided all of the Products are available.
6.4 If our supply of the Products is delayed by a Force Majeure Event (see clause 14) then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided that we do this, we will not be liable for delays caused by the Force Majeure Event but if there is a risk of substantial delay, you may contact us to end the Contract and receive a refund.
6.5 Someone will need to be present at the delivery address to accept the Order. If no one is available at your address to take delivery, we will leave you a note informing you of how to rearrange delivery or collect the Products from a local depot.
6.6 If, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract and refund any money which you have paid. We reserve the right to deduct our reasonable costs.
6.7 You have legal rights if we deliver any Products late. If, subject to clause 6.4, we miss the delivery deadline for any Products and if any of the following apply then, unless we agree otherwise with you, you may treat the Contract as at an end straight away:
6.7.1 we have refused to deliver the Products;
6.7.2  delivery within the delivery deadline was essential (taking into account all the relevant circumstances) or you told us before we accepted your Order that delivery within the delivery deadline was essential.

7. Risk and title
7.1 The Products will be at your risk from the time of delivery.
7.2 Ownership of the Products will only pass to you when we receive full payment of all sums due in respect of the Products, including delivery charges.

8. Price and payment
8.1 The price of any Products will be as quoted on our Site from time to time, except in cases of obvious error (please refer to clauses 8.4 and 8.5 below).
8.2 These prices include VAT but exclude delivery costs, which will be added to the total amount due as set out in our Delivery Information
8.3 Prices are liable to change at any time, but (other than in the case of: incorrect pricing where clause 8.4 will apply; or an obvious pricing error where clause 8.5 will apply) changes will not affect orders in respect of which we have already sent you a Payment Confirmation.
8.4  Our Site contains a number of Products and it is always possible that, despite our best efforts, some of the Products listed on our site may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a Product’s correct price is less than our advertised price or the amount stated in your Payment Confirmation, we will charge the lower amount when dispatching the Product to you. If a Product’s correct price is higher than the price stated on our Site / on the Payment Confirmation, we will contact you for instructions before dispatching the Product.
8.5  We are under no obligation to provide the Product to you at the incorrect (lower) price, even after we have sent you a Payment Confirmation, if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mis-pricing.
8.6  We accept payment by Visa, Visa Electron, Mastercard, Maestro or American Express. We shall not dispatch any Products until we receive cleared funds. 
8.7  Your credit/debit card details will be encrypted by us to minimise the possibility of unauthorised access or disclosure. Please refer to our privacy and cookies policy for more details. Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order, we may contact you by telephone or email.

9. Your right to reject the Products / if the Products are faulty
9.1 If you have any questions or complaints about the Products, please contact us. You can contact us by telephoning our customer service team at 01952 728171, by writing to us at our registered office or via our website at www.bulldogsecurealarm.com/support
9.2 The statutory rights summarised below are in addition to any manufacturer’s warranty which is offered with your Products, such warranties will vary from Product to Product.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected life of your goods your legal rights entitle you to the following:

- up to 30 days: if your item is not as described, not fit for purpose or not of satisfactory quality, then you can get a refund;
- up to six months: if a faulty item cannot be repaired or replaced, then you are entitled to a full refund, in most cases; and
- if you experience a fault after six months, you may still be entitled to a repair or replacement, or, if that does not work, some of your money back. This will depend on the expected life of your product and the duration of the manufacturer’s warranty; and will only apply for a maximum of six years.

- if the issue cannot be resolved, or if it has not been fixed within a reasonable time and without significant inconvenience, you can get some, or all of your money back; and
- if you can show that a fault has damaged your device and we have not used reasonable care and skill, you may be entitled to a repair or compensation.

9.3 For more information about returning Products, see our Returns Policy.

10. Repairs, replacements and refunds
10.1 When you return a Product to us:
10.1.1 because you have cancelled the Contract between us within the 14 day cooling-off period, we will process your refund in accordance with clause 5.2;
10.1.2 for any other reason (for instance, because you claim that the Product is defective) we will examine the returned Product and, if you are entitled, we will contact you by email within a reasonable period of time to discuss with you whether you would like us to either repair, replace or refund the Product. We will usually process your repair, replacement or refund as soon as possible and, in any case, within 30 days of receiving the defective Product. If you elect for a refund of a Product returned by you because of a defect, it will be refunded as per our refunds policy (we reserve the right to verify that there is a fault), including a refund of the part of the delivery charge relating to sending the defective Product to you. We will offer a free collection for defective products, however at your discretion you may arrange to return the product via your own courier method and we will refund up to a maximum of £3.50. This will only be refunded upon the receipt of proof of the carriage costs. If you are entitled to a repair or replacement of a defective Product we will not charge you for redelivery of the repaired or replaced Product.
10.2 For faulty Products, returns will only be accepted if the product itself is deemed to be defective by the manufacturer in accordance with the End-User Licence Agreement. We do not cover faults caused by accident, neglect, misuse or normal wear and tear.
10.3  If an Order is over 6 months old and we have confirmed that the Product is defective and a refund is due then:
10.3.1 if the Product is found to have been faulty at the time of purchase, clause 10.1.2 will apply; or
10.3.2 if the Product was not faulty at the time of purchase, the refund will be calculated based on the age of the Order and you will be refunded a proportionate amount of the original purchase price of the Product. This does not include the carriage cost of the original Order which will not be refunded.
10.4 Refunds of any money received from you will be made using the same payment method originally used by you to pay for your purchase and paid back into the same account.

11. Our liability
11.1 Subject to clause 11.2, we warrant to you that any Product purchased from us through our Site is of satisfactory quality and reasonably fit for all the purposes for which products of that kind are commonly supplied. This warranty does not apply to any defect in the Product arising from fair wear and tear, wilful damage, accident, negligence by you or any third party, if you use the Product in a way that we do not recommend, your failure to follow instructions, or any alterations or repair you carry out without our prior written approval.
11.2  You accept that any Products purchased which are listed as grade A, grade B, ex-display products or used stock (meaning they may have slight cosmetic defects, be a factory refurbished item or may have previously been sent out and sent back as an unwanted item) have a warranty of 90 days for grade A and ex-display and 30 days for grade B. Where products are grade A, grade B, ex-display or used stock it will be noted in the Product description on the site.
11.3 Our liability for losses you suffer as a result of us breaching the Contract is strictly limited to the purchase price of the Product you purchased.
11.4 This does not include or limit in any way our liability:
11.4.1 death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;
11.4.2 for any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.
11.5 We will not be liable for any indirect or consequential losses or for any of the following types of loss whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable:
11.5.1 loss of income or revenue;
11.5.2 loss of business;
11.5.3 loss of profits or contracts;
11.5.4  loss of anticipated savings; or
11.5.5  loss of data.

12. Data Protection
Except as expressly set out in these Terms, all use of your personal information will be made in accordance with our privacy and cookies policy.

13. Events outside our control
13.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (Force Majeure Event).
13.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:
13.2.1 strikes, lock-outs or other industrial action;
13.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
13.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
13.2.4  impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
13.2.5  impossibility of the use of public or private telecommunications networks;
13.2.6 the acts, decrees, legislation, regulations or restrictions of any government.
13.3  Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

14. Other important terms
14.1 Applicable laws require that some of the information or communications we send to you should be in writing. When using our Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
14.2 All notices given by you to us must be given to Bulldog Security Products Limited at Units 1 – 4 Stretton Road, Much Wenlock. TF16 9DH or by support ticket as www.bulldogsecurealarm.com/support .We may give notice to you at either the email or postal address you provide to us when placing an Order. Notice will be deemed received and properly served 24 hours after an email is sent, or three days after the date of posting of any letter. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
14.3 The Contract between you and us is binding on you and us and on our respective successors and assigns.
14.4 You may only transfer, assign, charge or otherwise dispose of this Contract, or any of your rights or obligations arising under it if we agree in writing.
14.5 If we do not insist immediately that you do anything you are required to do under these Terms, or if we delay in taking steps against you in respect of your breaking this Contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Products, we can still require you to make the payment at a later date.
14.6 Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect.
14.7 We intend to rely upon these Terms and any document expressly referred to in them in relation to the subject matter of any Contract. While we accept responsibility for statements and representations made by our duly authorised agents, please make sure you ask for any variations from these terms and conditions to be confirmed in writing.
14.8 We have the right to revise and amend these Terms from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system’s capabilities.
14.9 You will be subject to the policies and Terms in force at the time that you order Products from us, unless any change to those policies or these Terms is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those policies or these Terms before we send you the Payment Confirmation (in which case we have the right to assume that you have accepted the change to the Terms, unless you notify us to the contrary within seven working days of receipt by you of the Products).
14.10 The Contract is between you and us. No other person shall have any rights to enforce any of its terms.
14.11 These Terms are governed by English law. You agree to submit to the non-exclusive jurisdiction of the courts of England and Wales.

Terms of Website Use

PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE USING THIS SITE

These terms of use (together with the documents referred to herein) tell you the terms of use on which you may make use of the website bulldogsecurealarm.com and all associated pages (our Site). Use of our Site includes accessing, browsing, or registering to use our Site.
Please read these terms of use carefully before you start to use our Site, as these terms will apply to your use of our Site. We recommend that you print a copy of this for future reference.
By using our Site, you confirm that you accept these terms of use and that you agree to comply with them.
If you do not agree to these terms of use, you must not use our Site.

Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our Site:
- our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our Site, you consent to such processing and you warrant that all data provided by you is accurate. You also consent to the use of cookies on our Site; and
- if you purchase goods from our Site, our Terms of Sale will apply to the sales.

Information about us
Our Site is owned and operated by Bulldog Security Products Limited, whose registered office is at Units 1 – 4 Streeton Road, Much Wenlock. TF16 9DH.

Changes to these terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

Changes to our Site
We may update our Site from time to time, and may change the content at any time. However, please note that any of the content on our Site may be out of date at any given time, and we are under no obligation to update it.
We do not guarantee that our Site, or any content on it, will be free from errors or omissions.

Accessing our site
Our Site is made available free of charge.

We do not guarantee that our Site, or any content on it, will always be available or be uninterrupted. Access to our Site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our Site without notice. We will not be liable to you if for any reason our Site is unavailable at any time or for any period.
You are responsible for making all arrangements necessary for you to have access to our Site.
You are also responsible for ensuring that all persons who access our Site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

Our Site is directed to people residing in the United Kingdom. We do not represent that content available on or through our Site is appropriate or available in other locations. We may limit the availability of our Site or any product described on our Site to any person or geographic area at any time. If you choose to access our Site from outside the United Kingdom, you do so at your own risk.

Your account and password
Any user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party.

We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our reasonable opinion you have failed to comply with any of the provisions of these terms of use.

If you know or suspect that anyone other than you knows your user identification code or password, you must promptly notify us at bulldogsecurealarm.com/alarm

Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our Site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.
You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged.
You must not use any part of the content on our Site for commercial purposes without obtaining a licence to do so from us or our licensors.
If you print off, copy or download any part of our Site in breach of these terms of use, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

No reliance on information
The content on our Site is provided for general information only. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site.
Although we make reasonable efforts to update the information on our Site, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up-to-date.

Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence or any other liability that cannot be excluded or limited by English law.
To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our Site or any content on it, whether express or implied.
We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), any indirect or consequential losses, breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:
use of, or inability to use, our Site; or
use of or reliance on any content displayed on our Site.

If you are a business user, please note that in particular, we will not be liable for: loss of income or revenue; loss of business; loss of anticipated savings; loss of data.

If you are a consumer user, please note that we only provide our Site to you for domestic and private use. You agree not to use our Site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our Site or to your downloading of any content on it, or on any website linked to it.

We assume no responsibility for the content of websites linked on our Site. Such links should not be interpreted as endorsement by us of those linked websites. We will not be liable for any loss or damage that may arise from your use of them.

Different limitations and exclusions of liability will apply to liability arising as a result of the supply of any goods by us to you, which will be set out in our terms and conditions of supply.

Viruses
We do not guarantee that our Site will be secure or free from bugs or viruses.
You are responsible for configuring your information technology, computer programmes and platform in order to access our Site. You should use your own virus protection software.
You must not misuse our Site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our Site, the server on which our Site is stored or any server, computer or database connected to our Site. You must not attack our Site via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our Site will cease immediately.

Linking to our site
You are not permitted (nor will you assist others) to set up links from your own websites to the Site (whether by hypertext linking, deep-linking, framing, toggling or otherwise) without our prior written consent, which we may grant or withhold at our absolute discretion.

If you wish to make any use of content on our Site other than that set out above, please contact [email protected]. We reserve the right to withdraw linking permission without notice.

Third party links and resources in our Site
Where our Site contains links to other sites and resources provided by third parties, these links are provided for your information only.
We have no control over the contents of those sites or resources.

Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction. 

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

Contact us
To contact us, please submit a support ticket at bulldogsecurealarm.com/support

Thank you for visiting our Site.

Terms of Sim Card Use

By registering and using your alarm|SIM CARD you agree to these terms.

1. Definitions in this agreement:

“Acceptable Usage Policy” means a maximum of 10 mega bytes of data used through the Data Service per calendar month (save for the first month during which the Agreement is entered into, in which case data usage will be acceptable at a rate of 2.5MB per week or part thereof);

“Account” means an account for monitoring use of the Service;

“Agreement” means the agreement between you and us for the supply of the Service to which these terms and conditions will apply. The Agreement is deemed made when we accept your request for Service, deemed to be when your first payment of the Service Fee is charged to your Payment Method made or upon confirmation in writing that your End User Registration has been accepted, whichever occurs first;

“alarm|SIM CARD” is a trading name of FCCL;

“Charges” means the charges, applicable from time to time, falling outside of the Service Fee, excluding VAT;

“Credit” monies collected from your Payment Method and added to your Account;

“Customer” means the individual, company or partnership using the Service for each Equipment;

“Data Service” means the provision of a data connection using GPRS offered by way of wireless telegraphy via the Home Network;

“End User Registration” means the online application form completed by the Customer requesting that we open an Account, register a Payment Method and charge the Service Fee to their chosen Payment Method;

“Equipment” means any intruder alarm control panel or other equipment approved by us for connection to the Network which is used to give you access to the Data Service;

“FCCL” means Four Continents Consulting Limited, registered number 05273656, having its registered office at The Stables, Shipton Bridge Farm, Widdington.CB11 3SU;

“Home Network” means the use of the Data Service on a Network in the United Kingdom;

“Network” means the mobile communications network used by us to provide the Service to you;

“Payment Method” means a valid debit card, charge card or credit card (at our sole discretion) as registered with us by the Customer and from which you authorise us to collect Service Fees and Charges detailed in this Agreement and such payment method being capable of being charged;

“Roaming” means the use of the Data Service on a GSM system other than on the Home Network;

“Roaming Charges” means the charge for Data Services when Roaming. Such charges details are available upon request from us in writing;

“Service” means Equipment access to the Network to use the Data Service and where applicable transmit SMS messages;

“Service Fee” means the charge as agreed between you and us in writing for the Customer to access the Service;

“SIM Card” means the smart card supplied (or subsequent replacement) to you to enable you to access the Service;

“VAT” means Value Added Tax charged in the United Kingdom, where applicable, by us to the Customer;

“we”, “us” and “our” means FCCL; and

“you” and “your” means the Customer.

2. Providing the Service

2.1 We will open an Account which will allow you to use the Service solely for use with the Equipment.

2.2 Your Equipment will have access to our Data Service via the Network subject to our Acceptable Usage Policy.

2.3. We will use reasonable endeavours to ensure the Service is available to you and any disruptions are kept to a minimum, however sometimes it may be affected by things out of our control, for example, local physical obstructions, weather conditions, the settings within your Equipment, or Network transmission issues which the Equipment is connected. We will not be liable to you for any loss, damage or inconvenience incurred by you as a result of any disruption to the Service.

2.4 Where part or parts of the Service are to be provided and / or supported by a provider other than us, we shall not be responsible for those parts so provided.

2.5 For the reasons described above, we do not warrant or guarantee that the Service will be uninterrupted or error free (in terms of Network Availability, quality or coverage) in all locations and at all times or that the Service will be suitable for your specific requirements or that the Service will be completely secure against unauthorised interception.

2.6 We will charge you the Service Fee using the Payment Method annually in advance of the period for which the Service Fee applies.

2.7 If you use the Equipment for Roaming, Roaming Charges will apply and you will be charged for any data incurred through Roaming in accordance with the terms of this Agreement. Full details of charges in relation to Roaming Charges are available upon receipt of a written request.

2.8 The distance selling legislation does not apply to this Agreement.

3. Usage Policy

3.1. You are responsible for configuring your Equipment to access our Service and you shall make no attempt to change or modify any settings within the Equipment except those approved by the Equipment manufacturer.

3.2. You agree not to use the Sim Card or the Services and not to permit another person to use your Sim Card or the Services:

(a) for any illegal, immoral or improper purpose;

(b) otherwise than in line with the terms of this Agreement; or

(c) to transmit a virus or other malicious software, use the Services in a manner that impacts the operation of security of the Network or may cause death, personal injury or damage to property.

3.3 The Equipment must be located in the United Kingdom unless otherwise agreed in writing with us and your Equipment (i) is within range of base stations forming part of either the Home Network or any other telecommunication operator’s systems that has a Data Service Roaming agreement with us and (ii) has access to data from the required satellites to provide location pinpoint data

3.4 You agree to comply with any reasonable requests, in particular, in relation to the investigation of fraud or other offences.

3.5 It is your responsibility to advise us immediately by our messaging service at http://alarmsimcard.co.uk/support of i) any loss, damage or theft of your Sim Card, or any fraudulent or improper use thereof; ii) replacement of your Equipment

4. Charges

4.1. When completing the End User Registration you must supply a Payment Method to take payment for Service Fees and any additional Charges or costs incurred in relation to this Agreement.

4.2. Any Credit paid for Service Fees or Charges are non-refundable.

4.3. You will be responsible to:

(a) reimburse us in respect of the Service Fee together with Charges, incurred by you, or any other person using your Equipment and / or your Sim Card;

(b) to indemnify us in respect of any losses sustained and / or damages suffered by us as a consequence of any usage of Equipment and / or Sim Card howsoever caused; and

(c) indemnify us in respect of any losses sustained and / or damages suffered by us as a consequence of mis-use of the Payment Method.

4.4 The Service Fee and Charges may be collected by a third party payment processor on our behalf and any such collection will be as if collected by us.

4.5 Where we collect the Service Fee or Charge from your Payment Method, and the request for payment is declined by your financial provider. we will:

4.5.1 make a charge of £2 to your Account to cover our administrative charges in handling the declined payment; and

4.5.2 contact you via email (or other such means at our own discretion), to advise of the failed request; and

4.5.3 resubmit the charge to your Payment Method.

4.6. Where, at our sole discretion, we believe the use of the Data Service exceeds our Acceptable Usage Policy (“additional data”), we will charge for additional data used between the time that the Acceptable Usage Policy is exceeded and midnight on the last day of the calendar month.

4.6.1 At the time when that the Acceptable Usage Policy is exceeded, we will

4.6.1.1 when such additional data is consumed on a Home Network, collect £2.00 inclusive of VAT from your Payment Method and apply 10 mega bytes of data to your Account. Any unused additional data applied to your account will be removed at 23.59 hours on the last day of the calendar month.

4.6.1.2 where the additional data detailed in cl 4.6.1.1 is fully consumed, we will continue to repeat to collect £2.00 inclusive of VAT from your Payment Method and apply 10 mega bytes of data to your Account until 00.00 hours on the the first day of the next calendar month.

4.6.2 For clarity and avoidance of doubt, where the consumption of data within a calendar month is below the Acceptable Usage Policy, no refund or carry over of data to the following month is permitted.

4.7 Where you have subscribed to PLAN2 and in our sole discretion determine that the level of usage of the Data Service is persistently, deemed as a period of two consecutive months, in excess of the Acceptable Usage Policy, we reserve the right to change your Account from PLAN2 to PLAN10 and make a Charge to your Payment Method for the difference between the annual cost of PLAN2 and PLAN10.


5. Your Account

5.1. Your Service Fee and any Charges are added to your Account and we will charge your Payment Method as follows:

5.1.1 on an agreed date, in advance, each year as agreed with you for the Service Fee; and

5.1.2 within 24 hours of any Charges being incurred.

5.2. In the event of any disagreement between you and us in relation to the balance of, or usage on your Account, our records will prevail.

6. Termination, Suspension or Disconnection of the Service

6.1. You must pay the Service Fee, any Charges and have a Payment Method in place to allow you to use the Service and for your Equipment to remain connected to the Network. Failure to do so will result in your access to the Service becoming suspended and at such time you will not be able to use the Service.

6.1.1. Where the Service is suspended, as you do not have a Payment Method in place, but have no outstanding Service Fees or Charges you have 14 days during which you may reactivate it by registering a Payment Method.

6.1.2 Where the Service is suspended, as you do not have a Payment Method in place, and have outstanding Service Fees and / or Charges, the Service will remain suspended for 14 days or until such time as you set up a Payment Method and all Services Fees and Charges due are paid in full whichever event occurs first.

6.1.3 In the event that within 14 days of the Service being suspended you have not provided us with a Payment Method and paid in full any outstanding Service Fees or Charges, as detailed in clause 6.1.1 or 6.1.2, we will permanently disconnect the Service. Any balance on your Account will not be refunded.

6.2. We may suspend or disconnect the Service from the Network without warning if:

(a) where we, in our sole opinion, suspect or have reasonable grounds to suspect that the usage of a Service is disproportionate or abnormal compared to the usage that would be expected from a normal user of a Service; or

(b) you or anyone who uses your Equipment damages the Network or any other telecommunications system or puts it at risk, or abuses or threatens our staff.

6.3 If we reasonably suspect that you have failed to comply with any of the terms of this Agreement, we shall have the right to suspend, partially or fully, your access to the Service and / or terminate this Agreement without prior notice and with immediate effect. Your Sim Card will be deactivated and you will no longer be able to access or use the Service and you will not be entitled to any refund of any Service Fee and Charges.

6.4 We may terminate this Agreement with immediate effect and without notice if we reasonably suspect that:

(a) Your Payment Method is being fraudulently used, misused or abused in any way in any jurisdiction; for instance, where we believe that a debit card or credit card is being used without the permission of the card owner;

(b) that you have provided us with false, incomplete or misleading details about yourself when you applied for the Account or if you have failed to notify us of any changes in these details since you completed the End User Registration.

6.5. We reserve the right to terminate this Agreement for any reason giving not less than 30 days written notice, such notice can be via an electronic transmission, including but not limited to email using details provided in your End User Registration. If we terminate this Agreement, we will, upon written request received from the Customer within the 30 day notice period, within 120 days after the expiration of the 30 day notice period, refund any Credit on the Account.

6.6 You may terminate this Agreement by giving 30 days written notice to our Widdington Office. Notice will be deemed to have been served on the day we receive your written request and your Agreement will only be terminated once we have completed required verification of identity and we confirm in writing that the Agreement is cancelled. For clarity and avoidance of doubt, during the 30 days, starting the day on which written noticed was received ('post termination period'), we reserve the the right to charge to your Payment Method Charges, Credit , Chargeable Services or Service Fees which would ordinarily become due during the post termination period.

7. Limitation of Liability

7.1. The following provisions set out our entire liability (including any liability for the acts and omissions of our employees agents and sub-contractors) to you in respect of any breach of contract, misrepresentation, tortious act or omission including negligence or otherwise arising under or in connection with the delivery, performance and use of the Equipment and provision of the Service. Your attention is in particular drawn to these provisions.

7.2. Nothing in this Agreement shall exclude or limit the liability of either party for death or personal injury caused by that party’s negligence, or the consequence of wilful misconduct, fraud, gross negligence of that party or any other liability which cannot be excluded or limited by applicable law.

7.3. We shall not be liable to you or to any other person for any loss, inconvenience or damage whatsoever or howsoever caused arising directly or in directly in connection with the delivery, performance and of the Service.

7.4. Without prejudice to the generality of clauses 7.2 or 7.3, we shall not be liable to you or to any other person for:

(a) any defect in, poor quality of, unavailability, interruption or discontinuance of the Service or any website or email address;

(b) any loss of profits, business revenue, goodwill or anticipated savings, or any type of special, indirect or consequential loss (including but not limited to loss or damage to data, equipment or property even if in our care, custody or control) whether direct, indirect, foreseeable or unforeseeable;

(c) any use or misuse of the Service by you or through your activities, in particular but not limited to any acts which under the laws of any jurisdiction infringe any third party’s intellectual property rights (including the use of any domain name) infringe obscenity laws, constitute threats, are in any way defamatory or are illegal or give rise to any liability in any way; and

(d) Any loss or damage whatsoever, howsoever and wherever caused arising indirectly or directly in connection with any fraudulent use, misuse or abuse of any Payment Method used (whether or not your own) and however used.

7.5. We are not responsible for maintaining any insurance cover of any nature to cover any loss by you or any other party arising from the provision or unavailability of a Service or otherwise and any such insurance cover shall be your responsibility.

7.6. We will not be liable to you if we cannot carry out our duties or provide Services because of something beyond our control including (but without limitation): act of God, pandemic, inclement weather, flood, lightning or fire, industrial action or lockouts; the act or omission of Government, highway authorities, or other competent authority; war, military operations vandalism or riot; the act or omission of any party for whom we are not directly responsible and national and/or civil emergencies.

7.7. If any exclusion or limitation of liability contained in this clause is invalid and we become liable for any loss or damage, you (acknowledging that we are not able to evaluate any potential loss to you) agree that our liability for any one event or series of events shall in any event be limited to £10.00. You are however required to notify us at our Registered Office in writing of your claim within 4 weeks of discovery of the claim by you.

7.8. Each provision of this clause shall operate independently of each other provision of this clause.

7.9.You agree to indemnify us and hold us harmless in respect of all costs, damages, awards and expenses and professional fees of any kind (without limit) arising from or in connection with any claim brought against us by any third party located in any jurisdiction arising from any use of a Service and or Equipment provided to you (by either you or any other party) constituting any unlawful act or otherwise giving rise to any liability. You shall immediately notify us in writing of any such claims of which you become aware. You further agree to offer all reasonable assistance to us in defending such claims at your sole expense.

7.10. You acknowledge and accept that provision of the Service and the use of Equipment to connect to the Service involves the propagation of and exposure to radio frequency radiation, which may be harmful. We do not accept liability to you or anyone with respect to the effects of the same.

7.11. We do not accept liability for any unsolicited information sent to you via other network operators’ networks while you are Roaming.

7.12. You acknowledge and accept that there is an inherent risk if using the Equipment whilst driving. We do not accept responsibility for any damage, loss or inconvenience incurred by you as a direct or indirect consequence of the Equipment being used whilst driving.

8. Data Protection

8.1. You agree to allow us, in accordance with the relevant Data Protection legislation, to arrange for and / or to send you advertising and promotional material relating to other of our services or products or third party products or services as chosen by us.

8.2. You may withdraw such permission as given above in clause 8.1 by notifying us in writing to our Registered Office.

8.3. We will not without your written consent disclose information provided to us by you for the purposes of the Agreement to anyone other than (i) members of our company or (ii) third party sub-contractors or agents engaged by us or (iii) Bulldog Security Products Limited, such disclosure being made in either case in order for it to be able to provide you with the Service.

8.4.We adhere to strict data protection policies in accordance with the Data Protection Act as applicable, details of which policies are included in the relevant Consumer Code of Practice.

8.5. By entering this Agreement you consent to us collecting, processing and sharing personal data provided by you or generated in the course of providing the Service including your name, address, email address(es), telephone number, Equipment International Mobile Equipment Identity (IMEI), SIM Card Integrated Circuit Card Identifier (ICCID) together with details of messages or data that have been sent and the geographic position of the Equipment for the purpose of:

(a) supplying the Services to you;

(b) the administration of your Account;

(c) providing you with Service information, for example, network faults

(d) the prevention or detection of fraud; and

(e) complying with applicable laws and regulations.

9. General

9.1. You may not transfer or try to transfer any of your rights and responsibilities under this Agreement. We may transfer any of ours without your permission, provided the level of service you currently experience is not reduced as a result.

9.2. If a clause or condition of this Agreement is not legally effective, the remainder of this Agreement shall be effective. We can replace any clause or condition that is not legally effective with a clause or condition of similar meaning that is.

9.3. We reserve the right to refuse any request for information where we are unable to verify that the requesting party is the Customer.

9.4. We may modify these terms and conditions and the Charges at any time. We will notify you of any such changes by publishing them on our website, www.alarmsimcard.co.uk. By continuing to use a Service following any such changes you will be deemed to accept such changes. Please check our website regularly for details of any changes.

10. Severance

10.1. If any provision of this Agreement is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other provisions of this Agreement and the remainder of the provisions in question shall not be affected.

11. Governing Law

11.1. This Agreement shall be governed by and construed in accordance with UK law and the Parties hereto submit to the non-exclusive jurisdiction of the courts of the UK.

Dated: 01 November 2018